TechFlow SaaS

SaaS Technology
300% Support Volume Increase

Challenge

TechFlow, a rapidly growing SaaS company, was struggling to scale their customer support as they expanded from 1,000 to 10,000 users in 6 months. Their small in-house team was overwhelmed, leading to long response times and declining customer satisfaction.

Solution

We implemented a 24/7 omnichannel support solution with dedicated agents trained on TechFlow's platform. Our team integrated seamlessly with their existing tools and processes, providing multilingual support across email, chat, and phone.

Results

  • 95% CSAT score - Up from 72%
  • 2-minute average response time - Down from 4 hours
  • 50% cost reduction - Compared to scaling in-house
  • 24/7 coverage - Supporting global customer base

GrowthMax Agency

Digital Marketing
400% Lead Generation Increase

Challenge

GrowthMax, a digital marketing agency, needed to scale their lead generation efforts for clients but lacked the internal capacity. They were turning down new clients due to resource constraints and missing growth opportunities.

Solution

We provided white-label outbound sales and lead generation services, allowing GrowthMax to expand their service offerings. Our team worked under their brand, maintaining client relationships while delivering professional results.

Results

  • 400% increase in qualified leads - For their clients
  • $2M additional revenue - From expanded services
  • 15 new client accounts - Previously turned away
  • 98% client satisfaction - With white-label services

HealthCare Plus

Healthcare
80% Administrative Time Savings

Challenge

HealthCare Plus, a medical practice network, was spending excessive time on administrative tasks like appointment scheduling, insurance verification, and patient follow-ups, reducing time available for patient care.

Solution

We implemented HIPAA-compliant back-office operations including appointment scheduling, insurance verification, patient communication, and administrative support, allowing medical staff to focus on patient care.

Results

  • 80% reduction in admin time - For medical staff
  • 35% increase in patient capacity - More appointments available
  • 92% patient satisfaction - Improved communication
  • 100% HIPAA compliance - Maintained throughout

What Our Clients Say

Hear directly from companies that have transformed their operations

"Intellivisiom Services transformed our customer support operations. We went from struggling with response times to having the best customer satisfaction scores in our industry."

Sarah Johnson CEO, TechFlow SaaS

"The white-label services allowed us to expand our offerings without the overhead. Our clients love the results, and we've grown our revenue by 200%."

Mike Chen Founder, GrowthMax Agency

"The HIPAA-compliant back-office support freed up our medical staff to focus on patient care. It's been a game-changer for our practice."

Dr. Lisa Rodriguez Medical Director, HealthCare Plus

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